The GROWMARK Way

GROWMARK has been committed to the customer experience since long before it was a buzzword. Our background in ag and energy cooperatives has instilled in us an obsession with serving both our members and non-member customers. We believe that by helping our customers succeed in their businesses, we will succeed in ours. GROWMARK’s organizational culture is heavily influenced by our emphasis on delivering an unsurpassed customer experience, which we call The GROWMARK Way. Every employee at GROWMARK is trained and measured on their ability to deliver The GROWMARK Way. The GROWMARK Way is made up of five Service Excellence Standards which are the basis of every customer interaction

TRUST 

Employees build strong customer relationships through character and competence 

 

RESPONSIVENESS

Employees gain customer confidence by acting with urgency and care

 

SOLUTIONS FOCUS 

Employees exceed customer requirements by concentrating on end results 

 

EXPERTISE 

Employees deliver customer value by demonstrating a high level of knowledge and skill 

 

Excellence 

Employees win customer satisfaction by maximizing quality, value, and professionalism. 

 

We measure ourselves against these Service Excellence Standards by conducting an annual Net Promoter Score (NPS) study. In 2021, GROWMARK’s unbranded customers awarded an NPS score of 72 – a world class score which indicates extreme customer satisfaction.  

 

Contact Us

To learn more about The GROWMARK Way and how it can make a difference for your business, contact a GROWMARK field representative. 

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