How it works:
Frequently Asked Questions:
Q: What is changing?
A: Carriers will be issued GROWMARK order numbers (ex: 2003123456). Release numbers, where required, will now be issued when a driver checks into LoadCheck.
Q: How will these changes benefit carriers?
A: 1. Linking an order to a release number at time of hauling allows the system to pull up to date information and decreases the chance of a delay in loading.
2. LoadCheck allows you to upload a BOL immediately and seamlessly share that image and shipping information with any necessary parties, such as billing teams.
Q: What if an issued release number isn’t working at the terminal?
A: Drivers will have the ability to report any release number issues in the app and have a new release number issued automatically without requiring a phone call.
Q: What happens to an order that I check into but don’t end up hauling?
A: Users can cancel a check in with one click. The release number assigned should be considered void. The GROWMARK order number remains valid. Drivers must check in again to assign a new release number when ready to haul.
Q: What are best practices to ensure checking into orders goes smoothly?
A: GROWMARK encourages drivers to sign into the app and check in their order when they are ready to head to the terminal.
Q: Who can I contact with questions?
A: Crop Nutrients Customer Care Team can be reached at (309) 557-6238.
How it works:
Frequently Asked Questions:
Q: What is changing?
A: Customers will receive order numbers (ex: 2003123456). Release numbers will be issued dynamically when a driver checks into LoadCheck with an order number.
Q: How will these changes benefit customers?
A: Linking an order to a release number at time of hauling allows the system to pull up to date information and decreases the chance of a delay in loading.
Q: Without a release, what number will I give a driver to pick up a load?
A: The order number (ex: 2003123456) will be given to the driver and entered into the LoadCheck app to obtain a release number at time of shipment.
Q: How can I match BOLs and orders up without pre-issued releases?
A: Release numbers will be visible and searchable on myGROWMARK once an order has been checked in.
Q: What are best practices to ensure checking into orders goes smoothly?
A: GROWMARK encourages drivers to sign into the app and check in their order when they are ready to head to the terminal.
Q: Who can I contact with questions?
A: Reach out to your ASM or Crop Nutrients Customer Care Team can be reached at [email protected] or (309) 557-6238.