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| Meet Joe Dillier
Joe wears a cowboy hat and rides a motorcycle. He also knows fertilizer - after all, he's been in the business most of his career. Joe explains what the fertilizer busienss looks and feels like from the inside.
View all of the People You Should Know blogs right here! |
|  Jason Stauffer started his career within the FS System in 1997 and became a Certified Propane Specialist in 1999. When STAR Energy employees became eligible for Energy Management Specialist certification in 2007, Stauffer immediately began working towards that certification, which he obtained in 2009. Now an Area Sales Manager with STAR, supervising five energy salespeople while serving as a project leader and salesperson to his own customers, Stauffer clearly sees the value in certification. Actually, he sees three values.
1. Confidence
Stauffer feels that being certified gives him a sense of accomplishment and a higher confidence level when he approaches his customers. “No other fuel supplier in the area has any type of certification or training program of this magnitude,” says Stauffer. “When you are going against a competitor, no matter who they are, you know that you have the certification in your back pocket as proof that you know the business and can differentiate yourself.”
2. Improved customer relationships
Stauffer’s customers notice a difference with certification as well. “When our customers or prospects see EMS on our business card, they bring it up. It shows them that they are buying from someone who really knows the product and that there is a level of training and accountability.” The focus on the sales roadmap throughout the Energy Management Specialist certification process also helps Stauffer better serve his customers. “At GROWMARK, we have the best of the best when it comes to our products and services – Dieselex Gold, Suprex Gold ESP, contracting opportunities, etc. and as salespeople, we can sometimes be guilty of jumping right in to talk about our great products,” remarks Stauffer, “The EMS certification process stresses the use of the roadmap to identify customer needs before jumping to a solution, which really helps the sale and the customer relationship.”
3. Career development
Stauffer says that at STAR Energy, certification is looked at as a path to career advancement. “People who become certified typically move up the ranks,” says Stauffer. Certification shows company leaders that a salesperson has the desire to learn more, pursue continued personal development, and advance their career. Stauffer feels that certification is also a leadership opportunity. “If co-workers need assistance or have questions out in the field, they tend to use the Certified Energy Management Specialists as a resource,” says Stauffer.
If Jason’s three benefits of certification have convinced you to join the 95 Certified Energy Management Specialists in the GROWMARK System, there are a few things you’re probably wondering (like where to get started for one thing).
Certified Energy Management Specialists must first meet the minimum requirements for consideration (including two nominations, two years sales experience in the System, and completion of Successful Selling, FS Energy training, and Energy Online training). Applicants must then pass a three-part written examination and a sales interview exam. Certified Energy Management Specialists must renew their EMS certification annually. For information on the Certified Energy Management Specialist program, contact your Energy Sales Manager or Region Energy Marketing Director. |
| Have you ever conducted an internet search for your company, brand, or product? Were you at the top of the pack or stuck on the second page? Were the links back to your own website or social media profile or did you find articles about your company, written by someone else, dominating the results?
If you find that you have a problem with search result presence or quality, rest assured that there is hope. Search Engine Optimization (SEO) is an entire industry that has cropped up to address this very problem The wonderful thing about search engines is that they operate on a fairly simple algorithm of relevance, recency, and popularity. By researching, and then incorporating relevant keywords into body copy, headlines, and captions, you can increase your website's relevancy. Recency is all about frequent updates to your site - no more set it and forget it in today's internet age! While you can't force people to visit your site, link back to your content, or share your updates with friends, you can influence your site's popularity by building a reputation for always providing relevant, recent content - see it goes back to those first two criteria!
If you are wondering what SEO has to do with an agricultural cooperative, the answer is simple - you ALL have a website! Every day more of your customers and LOTS more of your prospective customers search online for a resource, a phone number, an answer to their question. You want YOUR website to be the first one they find. A recent study by Optify found that 58.4% of all clicks on Google were on the first three search results. 81.1% of searchers never went past the top 10 results (the first page on Google). How much business might you be missing if your website ranks #11?
While SEO is definitely an art AND a science, improving your search result ranking doesn't have to be out of your reach.
I stumbled across this training video on grovo.com (you'll have to create a free account before you can view the video). Grovo is an amazing resource of free technology training videos. If you have ten minutes and SEO has been on your mind lately, give it a peek. If you still have questions afterward, contact myself or Jana Kiefer to see how we can help. Here's to being among the 81.1% (and better yet, the 58.4%)!

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|  This is a guest post written by GROWMARK Vice-Chairman John Reifsteck. Reifsteck recently delivered a presentation at NCFC on the acquisition of the assets of United Co-operatives of Ontario. He developed that presentation through interviews with Glenn Webb, Norm Jones, Bill Davisson, Steve Carr, Jim Hoyt, and Claude Gauthier. This blog post is a reflection on those interviews.
Eighteen years ago GROWMARK purchased the assets of United Co-operatives of Ontario and added to our system more than 30 new member cooperatives from Canada . While I did not participate in the negotiation meetings I have had the opportunity to visit with the people from our past that did, and have developed a new appreciation for the vision and leadership that made this complex venture successful.
GROWMARK leaders in the early 1990’s believed that to be successful and accomplish our mission of improving the profitability of our member-owners, our system needed to grow. Many opportunities and partnerships were explored. Adding new members in Ontario was a bold move, but was done for sound business reasons.
From conversations with Glenn Webb and Norm Jones, I am struck by the rich complexities of the UCO acquisition. After announcing interest in entering Canada, Glenn and Norm had 11 meetings with UCO members in Ontario. Local board presidents and managers from both sides of the border spent time together getting to know each other. Canadian legal staff was hired to assist in the detailed transaction and customs and cultural differences were broached. Being the first international business venture conducted by the GROWMARK System, there were questions about interference with US laws, including an existing UCO business venture in Cuba (something illegal for a US company), and the implications of Capper-Volstead, the 1922 law that allowed for the formation of US cooperatives.
Canadian cooperative leaders appreciated the value of being a member of the GROWMARK System. They wanted to be treated the same as US member cooperatives and were willing to invest capital and receive less cash patronage in the future to build equity in GROWMARK. This direct membership of Canadian cooperatives was initially challenged by Revenue Canada (think Canadian IRS) but eventually was accepted.
Once the acquisition was complete, there were new struggles and learning experiences. Strong brand loyalty surrounding the CO-OP brand in Ontario was met by the strong loyalty of the GROWMARK System’s FS brand. Communications standards, language differences, management practices, and employment laws were all handled through periods of adjustment. Growing pains aside, our people and our System (both US and Canadian members) have learned from one another, developed great respect for their fellow members, and embraced the depth and breadth of the GROWMARK System.
The transition into Ontario was a long and intricate process, which in the end has been valuable and beneficial to both the former UCO cooperatives and their members, and the GROWMARK System overall. Although the legal negotiations are long behind us, it is important to remember as a System, we value life-long learning, and business ventures are no exception. We must continue to make a daily effort to acknowledge and appreciate our differences, similarities, and strengths as a united cooperative; all members of a single, strong, and successful System.
We are a better cooperative system today because of the vision of our Canadian and US cooperative leaders. |
|  Randy Handel entered the trainee program at a Southern Illinois member cooperative fresh out of college (Iowa State University) and he’s never looked back. Handel has built his entire career within the GROWMARK System and is now the General Manager of South Central FS and Total Grain Marketing (TGM). “It’s been a great career with a great company that’s focused on producers’ needs. That’s the only reason we exist,” says Handel. Handel noted that the same sentiment is shared by GROWMARK, “We’re both out to serve local producers in a positive way.”
Handel puts great stock in South Central’s membership in the GROWMARK System, on account of both the support and partnership that accompanies membership. “Being part of the System gives you security in the long-term,” says Handel. “If you were an independent local cooperative and did not have access to the resources that we have in GROWMARK, you would be hunting for those services out in the world marketplace and pretty much be on your own.”
Support
South Central FS is one of the few, if not the only supplier in the area that has not run out of anhydrous over the past four years. “All of our competitors have run out of anhydrous at one point or another,” says Handel, “We can always count on supply from GROWMARK. Being part of the System and the supply chain has been extremely good for us and our customers.”
Partnership
Handel also values GROWMARK’s willingness to partner with its members. Effingham-Clay Service Company (now a part of South Central FS) completed a study in 2006 to determine what they needed to do to keep their already successful grain business viable in the long-term. “What we saw that we needed to do, we weren’t financially able to handle on our own,” says Handel. GROWMARK talked to us about the member partnering program and out of that TGM was formed. “The ability to have the critical mass of bushels TGM handles has opened up additional markets to us, which has enhanced prices paid to us for grain,” says Handel. “We’ve been able to pay better prices to our producers and the company has generated a very good income level, which has allowed TGM to upgrade and build additional grain facilities to serve our customers. Income has also flowed back to the three owners – GROWMARK, South Central FS, and Wabash Valley Service Company.”
“It has been a complete win-win situation. I know it has [been a win] for Effingham-Clay and now South Central. I know it has [been a win] for our local producers that sell us grain, and I believe it’s been just as good for GROWMARK and GROWMARK’s owners.” 
Handel sums up the value proposition of the GROWMARK System by saying “We all [FS member cooperatives] have a local objective with our own local member company but we have a bigger objective to make sure that our regional cooperative is successful also because when they are successful that comes right back to us as local companies.”
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Click this link to watch the video and meet Aubrey Frietag, who explains what Affirmative Action is and how it affects GROWMARK.
And if you've missed any of our other "People You Should Know" video blogs, never fear because you can find and watch them all HERE! |
|  As members of a cooperative, we enjoy very special and unique benefits. Cooperatives provide valuable services to their members. Everything from a reliable supply of product to increased business efficiencies and access to industry knowledge comes along with membership in the GROWMARK System.
In addition to valuable products and services, cooperative membership gives us all something else - a shared goal and a common spirit. That is the focus of the System efforts supporting the United Nations' International Year of Cooperatives. Yes, IYC gives us a time to celebrate our unique business structure, but it also gives us a chance to come together as a cooperative. With activities spread out over 2012, there are plenty of opportunities to see the System come together.
Whether we are pitching in to help a fellow member recover from a natural disaster (read more in the upcoming issue of Spirit magazine) or sharing our traditions and talents in the recipe drive for the IYC cookbook (proceeds go to Farmers Feeding the World) we consistently demonstrate our System commaraderie every day.
Although 2012 is the official International Year of Cooperatives, it's heartwarming to think that this cooperative spirit has been present and growing for our enitre 85 year history. Because of what you do, it feels like we celebrate cooperatives every year.
Editor's Note: The current GROWMARK System IYC activity is the GROWMARK System cookbook. Over 700 recipes have been collected and the submission deadline is THIS Sunday. Please send your submissions to Karen Jones at kjones@growmark.com. Cookbook order information will be communicated soon! |
| We all have one. A true, personal story of a time that you were glad you were a member of the GROWMARK System. The story could be about the family you have built at your local FS cooperative, the helping hand and sense of partnership that you have felt from another member of the System, or even one about how System membership has been valuable to your FS member cooperative's business as a whole.
Whatever the story, we want to hear it. We want to start talking about value - the value of our people, the value of our training, the value of our products, and the value of System membership. And we'd like to do so by telling your stories. This System (and this blog) is about YOU - we would be honored to tell your story.
Have a great story about the System and its people? Email Heather Thompson to get it published on GROWMARK Gleanings. |
| Dale Burmester loves getting in his truck every morning with the knowledge that he can help his farmer-customers. Dale has been in sales with Gateway FS in Red Bud, Ill. since 1985 and has been a Certified Crop Specialist since 1988. "Normally we call ourselves salesmen," says Burmester, "but when you're a Certified Crop Specialist, that says, 'I've done the training, the schooling, everything it takes to be a specialist.'"
The Certified Crop Specialist designation is awarded by GROWMARK and recognizes crop specialists who achieve excellence in sales performance, technical knowledge, education and career development. To achieve this professional level a crop specialist must meet several requirements (including obtaining the Certified Crop Advisor designation, two nominations, and two years experience in the System). Applicants must then pass a three-part examination, including testing on Marketing Situation Appraisal, Sales Interview, and Diagnostics. Certified Crop Specialists must renew their CCS certification annually and maintain their CCA through continuing education credits.
The first class of Certified Crop Specialists were certified in 1987. Dale credits GROWMARK with being a step ahead of even the American Society of Agronomy, whose Certified Crop Advisor program was created in 1992. Dale remembers the huge weight placed on the certification program from the very beginning. “When I became a salesman back in 1985, the general manager of Gateway, which was Randolph Service Company at the time, said he wanted to be the first company to have all certified crop specialists,” said Burmester. 
Certified Crop Specialists work hand-in-hand to help farmers be profitable, increase yields, and protect the environment on their farm. "Farmers are some of the most educated business people out there," says Burmester, noting that because they have to deal with so many different issues, the training that he has received through the certification and re-certification process has been invaluable. "When a problem arises [in a farmer's field] and you're the one who knows how to take care of it you know the training is worth it."
To find out more about becoming a Certified Crop Specialist, contact your Marketing Manager, Region Agronomy Marketing Director, or Mike Scheer. |
|  What does a "whole-farm solution" mean to you? Seed? Crop protection and plant food products? Professional consultation? What about financing for those necessary inputs? While many farmers don't immediately think of financing as a part of the whole-farm solution package, in the GROWMARK System FS Agri-Finance plays a major role.
Last week FS Agri-Finance professionals from across the System met in Bloomington, Ill. to discuss Agri-Finance's role in their member cooperative. The resounding theme was that companies who offer agri-financing are providing a valuable service to their customers. Farmers tell us they enjoy getting their financing through an organization that they trust; someone who understands their business.
The key is that when FS Agri-Finance professionals work together with energy and crop specialists to develop relationships with existing customers, those customers benefit. Transactions are simplified, customer needs are met, and loyalty deepens as farmers appreciate that FS offers the true whole-farm solution.
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